Solution Consultant Director
Solution Consultant Director
TL;DR
Position also known as (or close to): Director of Solution Consulting, Director Operational Excellence Consulting, Enterprise Deployment Director
Location(s): Paris (preferred) — with frequent travel to customer sites across Europe
Salary range: Competitive senior-level package + equity (depending on experience)
Type of Contract: Full-time, permanent
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Direct reporting line: COO
Company Introduction
Our Ambition
Build the definitive Daily Management System that becomes the operating system for continuous improvement at scale in manufacturing.
Our Mission
Empower front-line teams and deliver operational excellence at scale.
Our Story
Born in manufacturing plants, Fabriq was designed from day one with shop-floor operators, supervisors, and industrial leaders. Today we equip 700 factories across sectors such as automotive, food, CPG, pharma, and aerospace in 56 Countries.
Our Values
We are invested
We aim for excellence
We play for the team
Our Team
A fast-scaling crew of industry operators, engineers, product builders, and customer-obsessed doers. We combine deep manufacturing experience with modern SaaS execution.
Why we need you
What you will do
Stand up and lead Fabriq’s Solution Consulting function, enabling enterprise customers to adopt Fabriq at scale and to deliver measurable, strategic impact on their P&L.
In a nutshell
You design the enterprise playbook, frame programs in pre-sales, validate ROI, and guide customers toward high-maturity performance management across multiple sites.
Broadly speaking
You will:
Architect the Solution Consulting motion end-to-end
Guide customers from early diagnosis to blueprinting to rollout
Shape a repeatable enterprise methodology used across Sales, CS, IPM, and Integration
Build and coach a team of Strategic & Program Solution Consultants and Lean Coaches
On a day-to-day basis
Partner with C-level and OpEx leaders to define ambitions, use cases, and ROI
Run audits, maturity assessments, and operational diagnostics
Design target operating models (KPIs, tiered routines, governance, core model)
Lead enterprise deployments and track business impact
Hold steering committees with customer sponsors
Provide Lean/OpEx expertise internally and externally
Document best practices, templates, and enterprise playbooks
Who you’ll be working with
Sales (AE/AM): framing, business case, deployment plan
Implementation (IPM): successful pilots, adoption, use cases
Integration: core model integrations with MES/ERP/CMMS
Customer Success: rollout, maturity management, expansion
Support: customer care & feedback loops
Customer stakeholders: Plant Directors, Operations Directors, Head of OpEx/Industrial Excellence, transformation leaders
What’s next in your career path ?
VP Customer Operations
Lead Strategic Consulting practice (internal or external)
Your profile to make this a success
1. Mandatory required skills
15+ years in Lean / Operational Excellence / Industrial Performance (with real experience in plants)
Several years as Plant/Site/Factory Leader or equivalent P&L-owning role
Experience running multi-site deployments in automotive, aerospace, pharma, CPG, or similar
Digital enablement of OpEx (MES/ERP/CMMS integration, data governance, change management)
2. This will be important in your job — we’ll teach what you currently miss
Fabriq’s product, technical integration stack, and internal processes
Our enterprise playbook and digital workflow models
SaaS-specific customer operations rituals
We kindly advise you to think twice before applying if…
You’re not willing to travel to customer sites
You’re uncomfortable with ambiguity and building systems from scratch
You’re not looking for a positively challenging, high-ownership role
You’re not fully comfortable working in French AND English
You prefer theory over pragmatic execution
You expect a slow or corporate environment
Overall Expected Behaviors
Analytical, structured, and relentlessly impact-focused
Empathetic coach and credible partner from operators to executives
Strong communication and facilitation skills
Pragmatic problem solver with high rigor and financial awareness
Able to challenge, influence, and guide large organizations
What success looks like
A fully operational Solution Consulting function by end of 2026
A robust Enterprise Customer Success Playbook used across Sales, CS, IPM, and Integration
Enterprise customers achieving measured ROI on quality, delivery, cost, safety, and people
Successful multi-site deployments with consistent governance and routines
High customer trust and executive sponsorship
Internal teams enabled with frameworks, templates, and best practices
Career path
Director → Senior Director → VP Customer Operations
Optionally evolve toward Head of Enterprise Consulting / Transformation Advisory
Working conditions
Hybrid (Paris office + on-site customer missions)
High autonomy, ownership, and influence
Opportunity to build a strategic function from the ground up
Direct access to leadership and flagship enterprise customers
Process interview
Screening call — Talent team (30 min)
Deep-dive interview — Co-founder & GM (60 min)
Case study: Enterprise framing & ROI — Panel with COO + GM leadership (90 min)
Culture fit & leadership interview — CEO (45 min)
Reference checks & offer
Final words to our candidates
WFH or in-office? Hybrid — with regular travel to customer sites
Work & Life Balance: predictable schedule with autonomy and trust
We welcome ALL candidates: We encourage applicants of all backgrounds, identities, and experiences. Manufacturing needs diversity in order to evolve — and so do we.