Solution Engineer, Integrations

For integration specialists who want to own the technical side of the customer journey, from the first enterprise conversation to a live, stable connection.

Job description

Fabriq is a Daily Management Solution that helps manufacturing and logistics organizations meet their daily performance targets, drive continuous improvement, and scale operational excellence. Deployed in 55+ countries and used by 70k+ users, Fabriq supports organizations across all maturity levels, from SMBs to global industry leaders such as John Deere, Safran, LVMH, Danone and Medtronic.

Our customers run Fabriq alongside their own systems: ERP, maintenance software (CMMS), BI tools, identity providers. How well Fabriq connects to these systems increasingly decides deals and drives adoption at scale.

This is a new position. You will be our first Solution Engineer and the technical reference for customers on integrations, from the first enterprise conversation to a live, stable connection.

You will join the Professional Services team and report to Gilles Ricard, Head of Professional Services, with a dotted line to Jules (Customer Care) for technical topics. You will work daily with Sales, Customer Success, Customer Care and the Product Ecosystem team, which builds our API and connectors.

What you'll do

In a nutshell

• Make integrations a reason customers choose Fabriq, not a blocker.

• Get every customer that needs integrations to a live, stable connection, quickly and without relying on the product team.

• Turn field knowledge into reusable assets (blueprints, playbooks) and into clear input for the product roadmap.

Broadly speaking

• Pre-sales: lead technical discovery and integration qualification on Enterprise deals, alongside Account Executives.

• Implementation: run integration workshops with customer IT teams, share our integration blueprints, and guide customers on architecture choices.

• Customer builds: support customers while they build their integrations on our public API, connectors and automation tools (Power Automate, Workato).

• Support: handle integration escalations once Customer Care has triaged them. Route bugs to the product team through the standard process.

• Offer: contribute to our integration services offer, its pricing and packaging, with the Head of Professional Services.

• Field feedback: bring qualified integration needs (customer, ARR, number of customers affected) to the Ecosystem Product Manager, who owns the roadmap, and turn release documentation into playbooks.

On a day-to-day basis

• Discovery calls and architecture reviews on Enterprise opportunities

• Integration workshops with newly signed customers

• Escalated integration tickets coming from Customer Care

• Updates to integration playbooks, blueprints and the Integration Academy

• Regular sync with the Ecosystem PM on field needs and upcoming releases

Your profile to make this a success

Must-have

• 4-8 years of experience as a Solution Engineer at a SaaS vendor with a strong integration component, ideally in industrial software (CMMS, MES, field service). Integration consultants who later joined a software vendor are welcome too

• Hands-on knowledge of APIs (REST, webhooks) and data mapping: you can debug an API call, write small demo or reproduction scripts, or build a Power Automate flow

• Operational experience with single sign-on (SAML, OIDC, Entra ID, Okta), which comes up in every Enterprise deployment

• Ability to discuss ERP and maintenance software (CMMS) business objects and integration patterns with an SAP architect, without needing to configure them

• Ability to lead workshops with IT and operations teams, from a plant to a group IT department

• Fluent French and English

Nice-to-have

• Background in industrial software (CMMS, MES, field service)

• Experience with automation and integration platforms (Power Automate, Workato) and BI tools (Power BI)

• Exposure to industrial or manufacturing environments

This will be important to your job, we'll teach you what you're missing

• Shop floor operations and our customers' industrial context

• Fabriq's product, data model and integration framework

• Our Professional Services methodology and playbooks

We kindly advise you to think twice before applying if…

• You prefer pure pre-sales or pure support. This role covers the full customer journey.

• You are not able to work on-site in Paris regularly.

• You are not fully comfortable working in both French and English.

What we offer

• 60-65K€ package

• 7 weeks PTO

• 100% Alan health coverage, zero copay

• 10€ Swile meal vouchers per worked day

• Up to 2 weeks/year work-from-anywhere

• 3 days/week onsite in Paris (10e), 2 days remote

• Quarterly onsites · Annual offsite

Process

Four steps.

1. Talent screen(30 min) - presentation of Fabriq and check of mandatory skills

2. Business case & technical interview(1h45) - with Jules and Thibaud: integration discovery and architecture proposal for a fictional enterprise customer, technical deep dive on integration skills, and your questions

3. Meet the team - informal exchange with the people you will work with daily

4. Co-founders - interview with Octave or François